Need to make an insurance claim?
Call us first, we can guide you through the process.

“At Fault” Insurance Claims

If you are involved in a car accident and it is determined that you were at fault, your insurance company will generally be responsible for covering the cost of repairs to both your vehicle and the other driver's vehicle.

We understand that being in a car accident can be stressful, especially if you are deemed to be at fault. That's why we are here to help you through the process. Our experienced team can assist you with your insurance claim and arrange your vehicle repairs. We can take care of everything from the initial tow to the delivery of your repaired vehicle, you can rest assured that your vehicle is in good hands.

If you’d prefer to start the process online fill out the form below and we will get in touch with you.

“Not-at-Fault” Insurance Claims

If you've been involved in a not-at-fault accident, don't worry - we're here to help. If you are deemed to be not at fault in the accident, the other driver's insurance company will usually be responsible for covering the costs of repairs. We understand that the aftermath of an accident can be stressful and overwhelming, that's why we recommend calling us first. Our expert team will guide you through the process and take care of all the details, so you don't have to.

We'll deal directly with the insurance companies to get you and your vehicle taken care of quickly and efficiently. Our team has the experience and expertise to handle all aspects of the repair process, from the initial tow and assessing the damage all the way through to the final delivery of your repaired vehicle. We can also assist with a like-for-like replacement vehicle, keeping you on the road.

If you’d prefer to start the process online fill out the form below and we will get in touch with you.

We take care of you and your vehicle.

  • Gisborne Smash Repairs | Friendly Service

    Step 1 - Contact us

    If you've been in an accident, give us a call and our expert team will guide you through the process. We'll take care of all the details and deal directly with the insurance companies to get you and your vehicle taken care of.

    5428 8078

  • Gisborne Smash Repairs | Repairs

    Step 2 - Repairs

    Our team of qualified experts will work on your vehicle using advanced technology and systems to ensure superior results. We take pride in our workmanship and stand behind the quality of our services with a lifetime guarantee on repairs.

  • Gisborne Smash Repairs | Replacement Vehicle

    Step 3 - Keeping you on the road

    We understand that being without a vehicle can be a major inconvenience, so if you’ve had a not-at-fault accident, we offer a free like-for-like replacement vehicle delivered directly to you, while we work on your vehicle.

  • Gisborne Smash Repairs | Vehicle Delivery

    Step 4 - Delivery

    Once your vehicle is repaired, we arrange for its delivery directly to you, detailed and in pre-accident condition.